Refund Policy

Last Updated: July 30, 2025

At Welonix, we are committed to providing high-quality online educational content and services. This Refund Policy outlines the circumstances under which refunds may be requested and granted for purchases made through our platform.

General Refund Terms

All purchases of courses, lectures, and educational materials are subject to the terms outlined in this policy. By completing a purchase, you acknowledge that you have read and agree to these refund conditions.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

Technical issues that prevent access to purchased content, provided such issues cannot be resolved by our support team within a reasonable timeframe
Duplicate purchases made in error
Content significantly different from what was described in the course materials or promotional information
Requests submitted within the applicable refund window as specified below

Refund Request Window

Refund requests must be submitted within fourteen days of the original purchase date. Requests received after this period will not be eligible for consideration unless exceptional circumstances apply.

Exceptions to Standard Window

The fourteen-day refund window does not apply if you have:

Completed more than thirty percent of the course content
Downloaded supplementary materials or resources provided with the course
Received a certificate of completion or progress credential
Accessed the content through a promotional or discounted offer specifically marked as non-refundable

Non-Refundable Items

The following purchases are not eligible for refunds under any circumstances:

Subscription renewals after the initial billing period
Individual lecture purchases after content has been accessed
Bundled course packages after any component has been substantially accessed
Services marked as final sale at the time of purchase
Gift purchases redeemed by the recipient
Third-party content or services purchased through our platform

How to Request a Refund

To request a refund, please contact our support team using one of the following methods:

Email: help@Welonix.pro
Phone: +27824287142
Signal: https://signal.me/#p/+27824287142

Your refund request must include:

Your full name and account email address
Order number or transaction reference
Course or content title
Detailed reason for the refund request
Date of purchase

Processing Refunds

Once a refund request is received, our team will review the submission within five business days. You will receive confirmation of the decision via email.

Approved Refunds

If your refund is approved, the amount will be credited to your original payment method within seven to fourteen business days, depending on your financial institution. You will lose access to the purchased content immediately upon refund processing.

Denied Refunds

If your refund request does not meet the eligibility criteria outlined in this policy, you will receive a detailed explanation of the decision. Denied requests may be appealed by providing additional information or documentation supporting exceptional circumstances.

Partial Refunds

In certain situations, partial refunds may be granted at our discretion. This may apply when:

Only a portion of bundled content is affected by technical issues
You have accessed some but not all materials within the refund window
Alternative resolution options have been declined

Subscription Cancellations

Subscription services may be cancelled at any time through your account settings. Cancellations will take effect at the end of the current billing period, and no refund will be provided for the remaining time in that period. You will retain access to subscription content until the end of the paid term.

Course Access After Refund

Upon successful processing of a refund, your access to the refunded content will be immediately revoked. This includes all course materials, downloadable resources, discussion forums, and certificates. Access cannot be restored once a refund has been issued.

Technical Support Before Refund

Before submitting a refund request due to technical difficulties, we strongly encourage you to contact our support team. Many technical issues can be resolved quickly, allowing you to continue enjoying your purchased content without the need for a refund.

Promotional and Discounted Purchases

Content purchased during promotional periods or with discount codes is subject to the same refund policy unless otherwise stated at the time of purchase. Special promotions may include additional restrictions clearly communicated during the checkout process.

Group and Corporate Purchases

Bulk purchases made for multiple users are subject to separate refund terms. Please contact our corporate sales team for information regarding group purchase refunds and cancellations.

Currency and Exchange Rates

Refunds will be processed in the original transaction currency. Any currency conversion fees or exchange rate fluctuations between the purchase date and refund date are the responsibility of the purchaser.

Disputes and Chargebacks

We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your financial institution. Chargebacks may result in immediate account suspension and loss of access to all purchased content pending investigation.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. Purchases made before policy changes remain subject to the terms in effect at the time of purchase.

Contact Information

For questions regarding this Refund Policy or to submit a refund request, please contact us:

Welonix
WCMAS Building, Cnr Susana Street &, OR Tambo Rd
Witbank, Emalahleni, 1034
South Africa

Email: help@Welonix.pro
Phone: +27824287142
Signal: https://signal.me/#p/+27824287142

This refund policy is designed to be fair to both our customers and our business. We appreciate your understanding and support of our educational mission.